While the candidates are preparing for the unified tertiary registration exam 2025 (UTME), some, like Kazeem Abubakri, said they encountered problems with the reset of their passwords from the Jamb gate.
More specifically, after clicking on “reset the password”, says the system “The password has been successfully sent to an email”, “
But no email is received in the candidate’s reception box.
Here’s why it happens and what you can do about it.
Why you do not receive the password reset email
Several reasons could lead to this problem:
- Bad e-mail during registration: The email linked to your assembly profile could have been deceived during registration.
- Delivery period by e-mail: Sometimes, the email delivery can be delayed due to the congestion of the server.
- Spam or promotions file: The reset email could be viewed in your spam or promotions file instead of your main reception box.
- Mail system error: In rare cases, your Gmail account can block automated messages without displaying an opinion.
Steps to take if you cannot receive the password email
- Check your spam and promotions files:
Open your Gmail, click on the “spam” or “promotions” tabs and look carefully. Sometimes the password mail is hiding there. - Confirm the email you used for registration:
If your jam profile has been saved with a bad email address or deceived email,
You will not be able to receive messages, including password reset links. - Take again later:
Sometimes the system can delay sending emails during intense traffic periods.
Wait a few hours and try to reset again during the less busy moments. - Visit an assembly office or an accredited CBT center:
If you still do not receive any reset e-mail after trying these steps,
You must visit a nearby assembly office or an accredited CBT center to recover your account manually.
They will check your identity and help you properly.
Important reminder
Even if you cannot immediately access your JAM portal:
- You can always use your Recording number,, Phone numberOr E-mail To reprint your examination slip.
- What matters now is to print your shift and know your exam date, your time and your place.
The UTME 2025 will officially start Thursday April 24, 2025.
Focus on the reprint of your shift and the preparation of your exam while working to recover your profile properly.
Final advice
Do not receive your password reset email can be frustrating,
But don’t panic.
Follow the simple steps above and, if necessary, ask for help early in the leg centers.
Stay concentrated, prepare well and avoid unnecessary panic when approaching examination day.