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The Africa Global Bank, United Bank for Africa (UBA) PLC, has officially reported its annual customer service week for the year 2025, embracing the global theme “Mission: possible” to reaffirm its unwavering commitment to making the impossible possible for its customers throughout Africa and beyond.
Every year, customer service week celebrates the vital role of the excellence of the service and the involvement of customers and UBA joins the rest of the world to mark this important event, given its first customer the first philosophy which states that the customer at the forefront in all his activities.
This year’s theme resounds deeply with the Bank’s vision to transform challenges into possibilities, constantly going beyond expectations to provide innovative solutions for individuals, companies and communities.
Speaking at the launch, the CEO/CEO of the UBA group, Oliver Alawuba, said that the bank is proud to focus on the customer and does everything possible to ensure the satisfaction of its customers in all contact points.
He said: “As an African global bank, we understand the unique challenges that our customers face through different markets. That’s why we constantly invest in technology, people and processes that make the banks easier, faster and more rewarding. This week we do not only commit to celebrating our customers, but also to renew our commitment to make the impossible possible for them, because we have not only committed to the trunk;
Even speaking, the head of the UBA group, the customer’s experience, Michelle Nwoga, observed that this year, it observed that this year’s celebration marks a renewed commitment to deepen the bank’s attention on customer satisfaction and do even more to offer value at every point of contact.
“At the UBA, our mission is clear: to make the apparently possible aspect possible for our customers. If it is to allow transfrontier transfrontier transactions, ensuring digital access without continuity to the banking sector or by supporting small businesses to resize against the chances, we do not commit ourselves to providing a service that transforms life. This week is a celebration of that mission and customers who inspire the bar every day”, The day was not done.
UBA has a proven experience in transforming “impossible missions” into success. From being the first Panafricana bank to introduce uninterrupted multilingual centers 24 hours a day, 7 days a week, in pioneering innovative digital banking solutions such as Leo, the first virtual banker based on artificial intelligence in Africa and facilitating the interninental remittances for millions of Africans in the diaspora, the bank continues to break the customer’s barriers.
As part of the celebration of this year, the bank is launching a series of initiatives based on the mission that go beyond banking activities, including companies for the owners of companies on small and medium scale, opportunities for their children and departments to participate in the national essays competition for Senior secondary schools and other financial literacy programs to equip them to navigate today.
United Bank for Africa Plc is a leader Panafrican financial institution, which offers banking services to over forty -five million customers, in 1,000 company offices and points of contact with customers in 20 African countries. With presence in New York, London, Paris and Dubai, UBA is connecting people and companies throughout Africa through retail sale, commercial and business banks, payments and innovative cross -border remittances, commercial finance and auxiliary banking services.
