Okafor calls for greater respect for consumers in the provision of services

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The Director General of Imo State Consumer Protection Council (Imo CPC), Honorable (Dr) Mrs. Obioma Okafor, has called on service providers across Imo State to treat consumers with dignity, respect and professionalism.

He noted that while consumers pay for goods and services, many continue to experience poor customer relations, unnecessary delays, rude treatment and a lack of accountability from some service providers.

“”Every consumer deserves respect. Good customer service is not a favor; it is a fundamental part of doing business and providing services,” he said.”

Dr Okafor explained that consumers have the right to be heard, treated fairly and given accurate information about the services they receive.

According to her, companies and service providers that prioritize customer satisfaction often enjoy greater public trust and long-term success.

He encouraged organisations, institutions and entrepreneurs to invest in customer relationships and ensure that complaints are handled in a timely and professional manner.

The Director General also urged consumers to remain civil and respectful when seeking compensation, stressing that mutual respect helps resolve problems more effectively.

“”A satisfied consumer is the best ambassador of any company or institution. Respecting consumers is a win-win for everyone,” he added.”

He commended the administration of His Excellency, Distinguished Senator Hope Uzodimma, for promoting people-oriented governance and supporting institutions that protect public interests.

The Council reaffirmed its commitment to promoting equity, accountability and quality service delivery across Imo State.